Le's Geckos

Confidentialité

Privacy Policy

Last Updated: March 2026

Le's Geckos ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit lesgeckos.com or make a purchase from us. Please read this policy carefully.

1. Information We Collect

When you place an order or contact us, we may collect the following personal information:

  • Name — your full name for order and shipping records
  • Email address — for order confirmations and communication
  • Phone number — for shipping coordination and support
  • Shipping address — to deliver your order
  • Billing address — for payment processing
  • Payment information — credit/debit card details, processed securely by Stripe (we never store card numbers)

We also automatically collect certain non-personal information when you visit our site, such as your browser type, IP address, pages visited, and referring URLs through standard web server logs and analytics tools. This data is used in aggregate to improve our website.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including coordinating live animal shipments
  • Send order confirmations, shipping notifications, and delivery updates
  • Respond to inquiries and provide customer support
  • Comply with legal obligations (e.g., sales tax records)
  • Improve our website and product offerings
  • Send occasional updates about new animals or promotions, only if you've opted in

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3. Third-Party Services

We use the following third-party services to operate our store. Each has their own privacy policy:

  • Snipcart — shopping cart and order management. Snipcart Privacy Policy
  • Stripe — payment processing. Card data is transmitted directly to Stripe and never stored on our servers. Stripe Privacy Policy
  • FedEx — shipping carrier. Your name and delivery address are shared with FedEx to fulfill shipments.

4. Cookies

Our website uses cookies primarily to support the Snipcart shopping cart. These cookies allow your cart to persist between sessions and are necessary for checkout to function. We do not use tracking cookies for advertising purposes.

You can configure your browser to refuse cookies, but doing so may prevent the shopping cart from functioning properly. Most browsers accept cookies by default; refer to your browser's help documentation to learn how to manage cookie settings.

5. Data Retention

We retain order records (including your name, contact information, and order details) for a minimum of five (5) years as required for tax and business records. If you have not placed an order and only contacted us via email or phone, we retain your information only as long as necessary to address your inquiry.

6. Your Rights

You have the right to:

  • Access — request a copy of the personal information we hold about you
  • Correction — request that we correct inaccurate information
  • Deletion — request deletion of your personal information, subject to our legal record-keeping obligations
  • Opt-out — unsubscribe from any marketing communications at any time by contacting us

To exercise any of these rights, please contact us at lesgeckos.com/contact or call (954) 309-6640.

7. Children's Privacy (COPPA)

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us immediately and we will delete such information from our records.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our website uses HTTPS encryption. Payment data is handled by Stripe, which maintains PCI-DSS compliance. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Governing Law

This Privacy Policy is governed by the laws of the State of Florida. By using our website, you consent to the collection and use of your information as described in this policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us: